Introduction to Critical Thinking
Managing Deception and Fallacies
Persuasive Arguments
Checklists for Rational Decisions
Optimal Understanding: Explanations
Project Management
Intro to Project Management
Project Definition
Project Planning
Project Implementation
Project Closure
Rewards/recognition
Giving Rewards and Recognition
Self-Appreciation
Appreciative Inquiry
Customer Appreciation
Empowered Compliments
Stress Management
Stress for Success
Stress Management Techniques
Resiliency
Balancing Home and Career
Preventing Job Burnout
Problem-solving
Early Problem Recognition
Creative Problem-Solving
Defining Problems Accurately
Confident Decision-Making
Crisis Resolution
Ethics
Introduction to Ethics
Employee Ethical Responsibilities
Ethical Dilemma Decision-Making
Ethical Problem-Solving
Leading Ethical Conduct
Career Development
Overcoming Workplace Barriers
Assertiveness
Meeting Skills
Conflict Management
Moving Up the Ladder
Coaching/mentoring
Getting the Right Help
Mentoring Peers
Coaching Peers
Self-Coaching
Giving and Receiving Feedback
Time Management
Effectiveness: Missions/Goals
Efficiency: Organization/Paperwork
Scheduling Smarts
Finding Hidden Time
Maximizing Productivity
Responsible Initiative
Personal Leadership
Initiative for Responsible Results
Achieving Results with Others
Personal Accountability
Overcoming Obstacles
Product Knowledge
Product & Procedural Knowledge
Competitive Knowledge
Building Credibility
Developing Expertise
Industry Trend Resource
Contact Management
Customer Relationship Management
Sales Force Automation
CRM Implementation
Customer Experience Management
Managing Customer Expectations